It’s Our Business At the heart of excellent service is understanding the customer’s conditions of satisfaction. Many years ago, I was fortunate to study the leadership and management theories of Fernando Flores and learned some finer distinctions of customer satisfaction. Studying Flores’ model of w...

“Are we keeping up?” That was the question posed by Mayor Jeryl Hoover at a joint meeting between the City of Fredericksburg and Gillespie County Commissioners Court last Thursday at the John William Klein Center at Marktplatz. Officials and staff from both organizations reviewed jointfunded budget ...

While lines may wrap around Fredericksburg’s lone Starbucks each morning, local coffee shops are still finding success with residents and tourists, alike. Manager Madeline Hebert has worked at Kaffee Haus, 218 E. Main St., for the past four years. She said the shop has seen increasing success during...

The Texas Comptroller’s office is reminding shoppers they can save money on clothes and school supplies during the state’s sales tax holiday Friday th...

After four years of blood, sweat and tears, Christoper Stephens and Rachel Collins Stephens have finally turned their brick-andmortar restaurant dream...

It’s Our Business The founder of Four Seasons Hotel & Resorts had a simple formula for success: People + P roduct = P rofit. I will always be grateful...