CTEC closes lobbies, services still available

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Central Texas Electric Cooperative’s office lobbies are now closed to the public in an effort to protect the health of the cooperative’s members and employees during the coronavirus outbreak.

All drive-thru lanes will remain open at each office in Fredericksburg, Llano, Mason and Kingsland during regular business hours.

“Closing our lobbies is the responsible thing to do and is in the best interest to the communities we serve,” said Bob Loth, CTEC’s CEO. “We made this decision to protect the health of our members and our employees.”

“We will continue to provide the same reliable service that our members count on. During this time all business will be conducted through drivethru lanes, the pay-by-phone system as well as by phone with our customer service representatives in the office, our website, ctec.coop and our SmartHub mobile app,” Loth said.

Central Texas Electric Cooperative’s drive-thru lanes in Fredericksburg, Llano, Mason and Kingsland are open Monday through Friday from 8 a.m. to 5 p.m.

Member service representatives will be available by phone during business hours, or by email at helpdesk@ctec.coop.

Members can also make payments after hours using drop boxes in the drive-thru lanes.

Also, members can take advantage of the technology CTEC offers to make payments and other business transactions.

Call the automated phone system 24/7 at 877-495-6842 or pay online at ctec.coop or by downloading the free SmartHub mobile app on one’s smartphone or device.

CTEC members still can report power outages by calling 800-900-2832, or through the co-op’s mobile app.

Central Texas Electric Co-op crews are available 24 hours a day, every day to restore power in the event of outages.

“CTEC’s employees provide an essential service to our members and to our communities,” Loth said. “We think these steps are necessary to protect our employees and members and we greatly appreciate our members’ patience and understanding during this time.”